Terms & Conditions of Use

These Terms & Conditions of Use (the “Terms”) govern your access to and use of the sulaco.ai website, our free resources and prompt libraries, workshops, and the AI solutions we provide — including agentic AI, AI prompting, process automation, API integration, AI model comparison, and training & support (together, the “Solutions”).

By using the website or Solutions, you agree to these Terms and to our Privacy Policy. If you use them on behalf of an organization, you confirm you are authorized to bind it, and “you” includes that organization. If you do not agree, do not use the website or Solutions.

Paid Solutions are provided under a separate written services agreement, statement of work, proposal, or order form signed by both parties (an “Engagement Agreement”). The Engagement Agreement sets the scope, deliverables, fees, timelines, and any service levels. These Terms apply to the extent the Engagement Agreement does not address a topic; if there is a conflict, the Engagement Agreement controls.

The website and Solutions are intended for businesses and professionals aged 18 or older. If we give you access to a portal, dashboard, or deployed tool, you are responsible for keeping your credentials confidential, for all activity under your account, and for telling us promptly at info@sulaco.ai about any unauthorized use.

You agree not to use the website or Solutions to:

• Break any law or regulation, or infringe or misappropriate anyone's rights, including privacy and intellectual property rights.
• Generate or distribute content that is unlawful, defamatory, harassing, discriminatory, deceptive, or harmful.
• Make decisions with legal or similarly significant effects on individuals (for example, in employment, credit, housing, or insurance) without appropriate human review and legal compliance.
• Input data you do not have the right to use, or sensitive data (such as payment card, health, or government ID data) unless your Engagement Agreement expressly provides for it.
• Probe, scan, or test the vulnerability of our systems, bypass security or usage limits, or interfere with their operation.
• Reverse engineer, scrape, or copy the website or Solutions, or use them to build a competing product, except as the law expressly permits.
• Violate the usage policies of any third-party AI model or platform used within the Solutions.

We may suspend access if we reasonably believe these rules have been broken.

AI is powerful, but it is not perfect. You acknowledge that:

• Outputs generated by AI models (“Outputs”) are probabilistic and may be inaccurate, incomplete, biased, or not unique to you.
• You are responsible for reviewing Outputs and for decisions and actions you take based on them, including actions performed by automated or agentic workflows you approve for use.
• Outputs are not legal, financial, medical, tax, or other professional advice, and should not be relied on as such.
• Performance, ROI, or efficiency figures we share are estimates or examples from other contexts, not guarantees of your results, unless an Engagement Agreement expressly commits to them.
• Third-party AI models and platforms may change, degrade, or be discontinued by their providers, which may affect the Solutions.

You keep all rights in the data, content, and materials you provide to us (“Client Data”). You grant us a limited license to use Client Data solely to provide the Solutions and as your Engagement Agreement allows. You confirm you have the rights and any notices or consents needed for us to process Client Data. We handle personal information as described in our Privacy Policy and any data processing agreement between us, and we do not use Client Data to train general-purpose AI models.

Our property. The website, our brand (including the Sulaco™ name and logos), content, frameworks, methodologies, prompt libraries, templates, tools, and know-how — and any improvements to them — are owned by Sulaco AI, Inc. or its licensors (“Sulaco Materials”). Except as these Terms or an Engagement Agreement allow, no rights are granted to you.

Deliverables. Ownership of custom deliverables is set by your Engagement Agreement. Unless it says otherwise, once you pay in full you own the deliverables created specifically for you, and you receive a non-exclusive, perpetual license to use any Sulaco Materials embedded in them for your internal business purposes.

Outputs. As between you and us, and subject to the terms of the underlying AI providers, you own Outputs generated from your Client Data.

Free resources. You may use our free resources, guides, and prompts for your own internal business purposes. You may not resell, republish, or redistribute them as your own without our written permission.

Feedback. If you send us suggestions or feedback, we may use them without restriction or obligation to you.

The Solutions may integrate with or rely on third-party software, AI models, APIs, and platforms (for example, your property management, point-of-sale, reservation, or CRM systems). Your use of those services is governed by their own terms, and you are responsible for any licenses and fees they require. We are not responsible for third-party services or for changes to them outside our control.

Fees, invoicing, and payment terms are set in your Engagement Agreement or at registration for a workshop. Unless stated otherwise, fees are in U.S. dollars, exclude taxes, and are non-refundable. Workshop cancellation and rescheduling terms are provided at registration.

Each party will protect the other's non-public business, technical, and financial information with at least reasonable care, use it only to perform or receive the Solutions, and disclose it only to people who need to know and are bound by similar obligations. This does not apply to information that is public, already known, independently developed, or lawfully received from a third party, and disclosures required by law are permitted with prompt notice where lawful. A separate non-disclosure or Engagement Agreement controls where one exists.

Except as expressly stated in an Engagement Agreement, the website, free resources, and Solutions are provided “as is” and “as available.” To the fullest extent permitted by law, Sulaco AI, Inc. disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, and accuracy, and any warranty that the website or Solutions will be uninterrupted, error-free, or secure, or that Outputs will be accurate or achieve any particular result.

To the fullest extent permitted by law, neither Sulaco AI, Inc. nor its owners, employees, or agents will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, or goodwill, however caused. Our total liability arising out of or relating to the website or Solutions will not exceed the greater of (a) the fees you paid us for the Solutions giving rise to the claim in the twelve (12) months before the claim, or (b) one hundred U.S. dollars (US$100). These limits apply even if a remedy fails of its essential purpose, except where the law does not allow them.

You will defend, indemnify, and hold harmless Sulaco AI, Inc. and its owners, employees, and agents from third-party claims, losses, and expenses (including reasonable attorneys' fees) arising from your Client Data, your use of Outputs, or your breach of these Terms or applicable law.

We may suspend or end your access to the website or any free resource at any time. Termination of paid Solutions is governed by your Engagement Agreement. Sections that by their nature should survive — including intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, and governing law — survive termination.

These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws rules. The parties will first try in good faith to resolve any dispute informally within thirty (30) days of written notice. Any dispute not resolved informally will be brought exclusively in the state or federal courts located in Broward County, Florida, and each party consents to their jurisdiction. Either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

These Terms, together with any Engagement Agreement and our Privacy Policy, are the entire agreement on their subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may update these Terms by posting a new version with a new effective date; continued use after the update means you accept it.

Questions about these Terms: Sulaco AI, Inc., Fort Lauderdale, Florida, USA — info@sulaco.ai or +1 (970) 760-6021.